Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How can I track my beauty order?
You can track your package by visiting 'Your Orders' in your account. Click 'Track Package' next to your beauty shipment to see real-time updates.
What is the return policy for skincare and makeup products?
Most beauty items can be returned within 30 days of receipt. Please ensure products are in their original packaging; some personal care items may have specific health and safety restrictions.
How do I know if a beauty product is authentic?
We source products directly from brands and authorized distributors. Look for the 'Climate Pledge Friendly' or 'Premium Beauty' badges for verified luxury and sustainable brands.
Are there subscription discounts for recurring beauty supplies?
Yes, our 'Subscribe & Save' program offers up to 15% off and free shipping on recurring deliveries of your favorite skincare, hair care, and cosmetic essentials.
What should I do if my liquid product arrives damaged or leaking?
If your item arrives damaged, go to the 'Returns & Replacements' section of your account to request a free replacement or a full refund immediately.
Does Amazon offer samples with beauty purchases?
While we don't include random samples in every box, we offer 'Sample Boxes' for purchase which often include a credit toward a future full-sized item from the same category.